Task A: Delighting Your Customers

In order to delight your customers, we have to organise our team. The first step would be creating and clearly communicate a clear vision and mission for our team as a goal to achieve. We have to let the team know what the company actually wants and how we want the guests to feel about this company before our staff knows where to head.

Next, we have to understand our team's problems and barriers. On our way to hit our goals, there are bound to be problems, we have to identify the problems and let the team towards the right direction. Basically, we would have standard procedures to follow to reduce errors made.

Follow by that would be we have to understand the importance of people management because conflicts are inevitable when people work together as they have different opinions. We also have to know their traits and behaviour to allocate them the work that suits them to be more effective and efficient while serving the guests. For example, it would be difficult for a server who is could not communicate clearly or very introvert talk to the guests thus it would be an impossible task to even delight our guests.

Next, we must understand your customers. We have to know what are the needs and wants of the customers before we can cater our services to delight them. We also have to do market research on the stereotype mentality that our customers have of us. We will also have to know whether if it is a positive image or not, in order to determine whether there would be a need for us to do promotions or win some awards to change the impression into a desired one.

The final step would be carrying out the service to our customers and it would be the time we can set a memorable experience for them. There are a few areas that we must take care of to set a good memory for our guests, some of it would be the ambience, grooming and service of the stuff, the quality of the product, the security of the location and the efficiency and quality of the service provided.

Thus, these areas would be the five essential components to set a good experience to the guests.